Best Practices

The finest IT professionals from around the world and hundreds of Fortune 500 companies recognize Kelly as the innovator in IT staffing. Why? Because we have solid best practices that are shared across our more than 2,200 branches and over 800 Partnered Staffing sites worldwide. All Kelly branches are company-owned to ensure that the standards of quality and service are consistent for all customers.

As a result, we're able to pool the best practices from our branches in various regions to develop the best solutions for each individual customer. We have active communication programs and shared databases of best practices. In fact, the Kelly Quality Management System (KQMS) is a worldwide initiative incorporating ISO 9002 and Malcolm Baldridge standards which documents and ensures that every step in Kelly's quality process is adhered to for all customers.

We employ common recruiting and retention methods, similar employee benefits packages, as well as consistent types of partnerships we bring to our customers. We share common procedural issues such as ordering and billing so every customer receives the same dependable quality that is synonymous for Kelly.

We never take a one-size-fits-all approach. Although there are many strategies that we leverage across our businesses, we maintain flexibility and use our pooled knowledge to identify those practices that work best to achieve results for each and every customer's unique requirements. Kelly IT Resources also factors in current market trends, staffing arenas and competitive forces that impact the IT industry, and applies them to each customer's unique business solution.